Viewing events in History view (Guide Professional) Follow

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10 comments

  • Avatar
    Hans Latour

    I don't see the "History" tab. (Yes, I'm admin). Not yet implemented in the Dutch version maybe?

  • Avatar
    Ryan McGrew

    Hey Hans!

    Thanks for the feedback! We've been rolling out slowly with the feature. I think if you check back today it should be live for your account.

    Thanks!

  • Avatar
    Anton Maslov (Edited )

    Created a new test trial: after clicking "history" I'm getting infinitive redirect loop i the browser.

  • Avatar
    Jake Bantz

    Hi Anton,

    I'm going to get you into a ticket so we can troubleshoot this a bit further with you. I will see you there soon!

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    Blakelee Mills

    Is there a way to see what exactly changed in the article? For example, I see the "Body" was updated in an article. I would like to see what exactly was changed. Where can I find this? 

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    Kristjan Rohtla

    Also interested if there's a way to view what the actual change was. A side by side view of different versions and the differences between them would be especially excellent.

     

    Or something in the line of this: http://contropedia.net/images/Figure3.png 

  • Avatar
    Vassilios Lourdas

    Hello @Ryan,

    Is there a way to see what exactly has changed in an article? For example, I see the "Body" was updated in an article, but I would like to see what exactly has changed. Isn't that possible somehow? Otherwise we have missing information again :(

    Thanks a lot for your support,

  • Avatar
    Ryan McGrew

    Hey Vassilios,

    We are working on this right now. Currently the history will just show that the article body has changed and doesn't render the changes. We are working on an additional feature that will show this information that will work together with the new history view. We are currently working on this and determining a timeline to get to beta now but I don't have an exact timeframe just yet.

    Thanks!

  • Avatar
    Rebecca McMurry

    I have the tab for the history view but no history. I was a user long before Feb. 2017. 

  • Avatar
    Ryan McGrew

    Hi @Rebecca,

    I would recommend reaching out with our Customer Advocacy team via support@zendesk.com or via chat. We should be able to resolve this issue for your account. 

    Thanks!

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