The Help Center Mobile Layout is no longer available for the Copenhagen theme.
What is the Mobile Layout?
Help Center theming has been evolving over time. When we released the five original themes for Help Center we included a feature that we call the Mobile Layout. This is an unbranded and adaptive mobile experience for these themes. This allowed customers viewing Help Centers using these themes on mobile devices to have a reasonable experience. When we built these themes, this was the best experience we could provide. This settings is accessible through General settings > Mobile layout.
Copenhagen is Responsive!
When we released Copenhagen, we took a step forward and created it as a mobile first, responsive theme. This uses a responsive layout to give customers a great experience on all devices, out of the box. It’s also fully customizable, and any customizations you make to your theme are reflected on mobile devices as well. This is considered an industry best-practice and provides a better experience for users as well as improves things like SEO and accessibility.
However, when using the Copenhagen theme we still allowed you to turn on the Mobile layout in general settings. When using the Copenhagen theme, the Mobile layout will actually degrade a customer’s experience.
Responsive Copenhagen vs Mobile Layout
If you have the Copenhagen theme and haven’t enabled the Mobile layout, the setting to turn on the mobile layout will no longer appear in General settings.
If you have the Copenhagen theme and have enabled the Mobile layout, you will see the the setting to disable the mobile layout. If you disable it, you will not be able to turn it back on. We feel that with some quick testing, you’ll see the benefits of a responsive, customizable theme over the old mobile layout.
If you have a legacy theme, you will continue to have the option to use the Mobile layout. We do encourage you to check out the updates and improved experience that the Copenhagen theme provides.