Analyzing your Knowledge Capture activity (early access) Follow

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2 comments

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    Arnold Sanchez

    Will we have the ability to filter by group? The out of the box Zendesk dashboards are often rendered somewhat useless because they include all tickets, without the ability to filter on groups. Some of our tickets are not support tickets, but tasks (for example).

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    Yu Ng

    Looks like the metrics are recorded as soon as i hit the insert link button, shouldn't it be recorded after the agent submits the changes? what happens when an agent changes his/her mind and inserts a different KB?

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