How do I block a number from calling me on Talk? Follow



  • Avatar
    Spike Liu

    Hi Claire,

    Thank you for your article it sort of helped but not really.

    The part of editing the name with a flag in front will help who has the actual number that can be detected by Zendesk. However, if the caller is unknown or Zendesk could not detect then every time the customer called we still cannot identify the prank caller beforehand.

    I hope this feedback helps and if you have any updates on this I will be much appreciated.

    Best Regards,


  • Avatar
    Arturo Pérez Enciso

    Hi Claire, thank you for your post.

    Your solution does not provide a solution when agents are offline, meanwhile we are being charged for voice messages from a spammer in Brazil and we are in Mexico. So there is no way for us to stop this.

    I hope you find a quick solution for this.



  • Avatar
    Nicole - Community Manager

    Hey guys - 

    Call Blocking has made it into beta for Talk Advanced customers. If you'd like to sign up please follow this link

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