How do I block a number from calling me on Talk? Follow

Comments

11 comments

  • Avatar
    Spike Liu

    Hi Claire,

    Thank you for your article it sort of helped but not really.

    The part of editing the name with a flag in front will help who has the actual number that can be detected by Zendesk. However, if the caller is unknown or Zendesk could not detect then every time the customer called we still cannot identify the prank caller beforehand.

    I hope this feedback helps and if you have any updates on this I will be much appreciated.

    Best Regards,

    Spike

  • Avatar
    Arturo Pérez Enciso

    Hi Claire, thank you for your post.

    Your solution does not provide a solution when agents are offline, meanwhile we are being charged for voice messages from a spammer in Brazil and we are in Mexico. So there is no way for us to stop this.

    I hope you find a quick solution for this.

    Cheers,

    Arturo

  • Avatar
    Nicole - Community Manager

    Hey guys - 

    Call Blocking has made it into beta for Talk Advanced customers. If you'd like to sign up please follow this link

  • Avatar
    Stephen Belleau

    What's the progress on this beta feature? We have had some situations recently where blocking a number would be very useful.

  • Avatar
    Nicole - Community Manager

    Hey Stephen - 

    It's still in beta. You're welcome to join if you'd like to participate! If you ask questions in the beta forum, that Product Manager is usually very responsive. 

  • Avatar
    Jay Kershner

    When is this feature going live?  It's been in Beta for 7 months???

  • Avatar
    Nicole - Community Manager

    Hi Jay - 

    Yep. Betas sometimes last a while - particularly if the process of the Beta brings to light any problems that we have to go back to the drawing board with. We don't share specific ETAs in the community because timelines do change, but you're welcome to join the Beta if you'd like. 

  • Avatar
    Ryan Nagle

    Any progress with the beta of this functionality? We have had an increase in some spam calls that are cutting into the productivity of my agents. How can I be added to the beta program if we do not have an estimated release date? Thank you for the help. 

  • Avatar
    Nicole - Community Manager

    Hi Ryan - 

    You can sign up for the beta via this form

     

  • Avatar
    Ryan Nagle

    Thank you. I have submitted an application. 

  • Avatar
    Nicole - Community Manager

    You're welcome!

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