Are API tokens user specific or account wide? Follow

Comments

2 comments

  • Avatar
    Pat Prince

    Just to clarify - if the user account of the Administrator who generated to the token is disabled, does the token remain usable or does it get disabled also?

  • Avatar
    Dwight Bussman

    HeyO Pat,

    The API token itself remains active even after the user is deleted. 

    Note: if you are using the token with that former admin's email address, it would cease to work once that user no longer had permissions (whether suspended/deleted/demoted).

    As another point of clarification - OAuth tokens do not behave the same as API tokens. When an agent is demoted/deleted, OAuth tokens  for that user are automatically destroyed.

    Please let me know if I'm failing to describe this well enough or if this helps to answer your question!

Please sign in to leave a comment.

Powered by Zendesk