Enabling Talk browser notifications Follow

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2 comments

  • Avatar
    Oksana

    Hi Rebecca,

    One of my agents is using Chrome but still not getting browser notifications. For others it works fine.

    Would you please be able to suggest any ideas on how to set up browser notification if they don't work by default?

     

    Thanks,

    Oksana

  • Avatar
    Hervin Centeno

    @Oksana

    From your description of the problem, it appears that your agent who isn't getting browser notifications may have blocked notifications specifically for the Support instance site. This can be checked/resolved by clicking and reviewing the site information in the address bar of Chrome. By clicking on the Notifications setting, one can make sure that notifications are allowed for the site they're having issues with. I have included a .GIF of this process and I hope it helps! 

     

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