Question
Can I enable Talk browser notifications for incoming calls?
Answer
Browsers notifications occur automatically for incoming calls when browser notifications are enabled. This is a browser setting outside of Zendesk. Browser notifications are a feature of Firefox and Chrome, but not Safari or Internet Explorer.
For more information, see Receiving incoming calls.
8 Comments
Hi Rebecca,
One of my agents is using Chrome but still not getting browser notifications. For others it works fine.
Would you please be able to suggest any ideas on how to set up browser notification if they don't work by default?
Thanks,
Oksana
@Oksana
From your description of the problem, it appears that your agent who isn't getting browser notifications may have blocked notifications specifically for the Support instance site. This can be checked/resolved by clicking and reviewing the site information in the address bar of Chrome. By clicking on the Notifications setting, one can make sure that notifications are allowed for the site they're having issues with. I have included a .GIF of this process and I hope it helps!
I have confirmed that notifications are on and the URL is not being blocked for them, in Chrome--still nothing. I recently upgraded to Windows 10 when this stopped working. I also, seem to remember when I first set all this up there was possibly one more step to where and how the notifications displayed. With all that jumbled info--any suggestions?
Thanks :)
Same issue as Lynn. We seem to have all the right settings and using the right browsers but still we get no notifications.
Hi Lynn and Mie,
Sorry to hear you're both still having issues with browser notifications! It appears that Windows 10 does have a system setting for notifications that could also be blocking these. I found instructions on how to enable and disable that setting here: https://www.digitaltrends.com/computing/how-to-turn-off-notifications-in-windows-10/
If that doesn't resolve the issue, please reach out to us via email at support@zendesk.com so we can do some account specific troubleshooting.
This worked perfectly! :)
Awesome news Lynn - thanks for letting us know! :)
Molly thanx for your advice. This worked indeed :-)
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