The Time Tracking app stopped working suddenly and I am getting the following error message:
"Did you follow the installation instructions for this app and configure both required ticket fields to appear on every ticket from?
If not please see these instructions and go to your ticket forms management page to finalize the setup."
How can I resolve this?
Upon app installation, two custom ticket fields are created in your Support account; they must be added to all ticket forms in order for the app to function. This error message appears if you create a new ticket form and do not include the custom ticket fields on the new form.
To resolve this issue, please go to the Admin () icon > Manage > Ticket Forms, and ensure the following custom ticket fields are present on all forms:
- Time spent since last update
- Total time spent
Setting up the Time Tracking app provides detailed instructions on how to set up the app.