The Time Tracking app stopped working suddenly. Why am I getting this error message and how can I resolve this?
Upon app installation, two custom ticket fields are created in your Support account; they must be added to all ticket forms in order for the app to function. This error message appears if you create a new ticket form and do not include the custom ticket fields on the new form.
To resolve this issue, please go to the Admin () icon > Manage > Ticket Forms, and ensure the following custom ticket fields are present on all forms:
- Time spent since last update
- Total time spent
Setting up the Time Tracking app provides detailed instructions on how to set up the app.