How do I make a reopened ticket unassigned?
It is possible unassign reopened tickets, after being in a solved status through the use of triggers. You can set up this workflow by creating a new trigger from the Triggers page.
To set up this trigger include the following conditions:
- Under Meet all of the following conditions, add: Ticket: Status Changed from Solved and Ticket: Status Is not Closed.
- Under Perform these actions, add Ticket: Assignee (-).
For more information on configuring triggers, see Creating and managing triggers for ticket updates and notifications.