What happens to the tickets of a deleted user?

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8 Comments

  • Serena Bond
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    What if the user is not the main requester, but the "via" part of the requester?

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  • Jessie Schutz
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    Hi Serena! Welcome to the Community!

    Deleting a user won't have any impact on a ticket for which they're listed as the "via" as far as I'm aware.

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  • Reynaldo Adavan
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    If I delete an agent, will his name still appear in any report generated by Explore?

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  • Brett - Community Manager
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    Hey Reynaldo,

    If you're deleting a user from your Support account that should also remove them from your Explore account as well. More information can be found in our Forgetting a user in Zendesk article which I've linked for you.

    Hope this helps!

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  • Maggie St. Clair
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    Is there a way to see which agent deleted a user? I am looking in the audit log and I can see who suspended a user, but not who deleted a user. I know that we had 5 end-users deleted on October 31st. They show in the Deleted User screen but I want to see who deleted them. 

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  • Brett - Community Manager
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    Hey Maggie,

    Our Customer Advocacy team can find out that information for you from their end. I'll create a ticket on your behalf so they can look into this for you.

    Cheers!

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  • Maggie St. Clair
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    Thanks, Brett. I appreciate it. 

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  • Brett - Community Manager
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    Happy to help :)

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