What is the Variance (IQR)?
The Variance (IQR) is a custom metric that was created for use in the specific report First reply time - median & variance. It only appears in this report.
This metric is set to track the following information:
- The variance, is the average of how far the values in a data set vary from the average of that data set.
- The interquartile range (IQR), is looking at the middle 50% of a values within a data set. So for example in a data set that contains 1, 3, 5, 7, this metric would look at only 3 and 5. So the interquartile range is 2 (5-3).
For more information on metrics, see Insights metrics reference (Professional and Enterprise).