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Can I map multiple domains to my subdomain and Help Center?

Christopher Hanson
  • Edited

Question

Can I map multiple domains to my subdomain and Help Center?

Answer

While you may have limited success in doing so, multiple domains host mapped to a single Help Center is not a supported workflow. We will not support any errors or mapping issues if you do attempt this.

It is possible, however, to use HTML or JS to redirect users from your old host mapped domain to the new/main domain.

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7 Comments

  • Brian Arnesen

    This really needs to be a feature. It seems very basic. For example, if someone includes www. and that isn't the one URL host mapped, the help center will not show up and vice versa.

    3
  • Devan - Community Manager
    • Edited
    Zendesk Community Team

    Hello Brian Arnesen,

    We appreciate the feedback, and I'll be sharing this directly with our Product Managers. We always recommend sharing posts like these in our product feedback forums, since its where our development often looks for community input on product updates. Let us know if there is anything else we can assist with. 

    Best regards. 

    0
  • Michael Hoyte

    Hi All,

    We have just bumped into this. Not even multiple domains but as Brian said if a customer just adds "www." in front then it doesn't work :-(  We have just merged with another company and so our brand name has changed, rather than changing the ZD subdomain which stops the old one from working we decided to point our new subdomain "support." to our ZD domain, however after sending through the address as "www.support." to the marketing company we discovered that it can only be either "support." or "www.support." but not both? Is this correct or is there a way to get this working?

    Thanks

    0
  • Kay
    Community Moderator
     
    You can do both. However one of them is the primary one that will be used in Zendesk.
    If you require both www.support and support. you’ll need to point one CNAME record to Zendesk and set it up as a mapped domain. The other CNAME record will point to your own domain.For example.
    support.nike.com CNAME nike.zendesk.com
    www.support.nike.com CNAME support.nike.com
    0
  • Michael Hoyte

    Hi Kay,

    Thanks for your reply, we have already changed our CNAME records as you suggest but with www. in front you get diverted to the

    Oops! This help centre no longer exists

    page. These were changed over 48hrs ago now so should be working by now?

    This is our CNAME records

    our site is support.fusionacusoft.com which works but http://www.support.fusionacusoft.com 

    Any ideas what we're doing wrong?

    Thanks

    0
  • Kay
    Community Moderator

    Hi Michael,

    Okay, so it looks like it indeed isn't allowed exactly like this. I did some more research online, and the solution I shared earlier isn't actually recommended reading how people think about DNS CNAME chaining. Not necessarily related to Zendesk.

    So I came up with an alternative. You need to point www.support to a server (probably an A record) which does a 301 redirect.
    With a .htaccess file that looks something like this.

    Redirect 301 / https://support.fusionacusoft.com

    Sorry for informing you of something that appears to be incorrect earlier.

    0
  • Michael Hoyte

    Hi Kay,

    Thanks again for your replay and confirming that what we have tried won't work, we can scrap that now :-)  Yes it looks like redirect is the answer doesn't it.

    Thanks

     

    0

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