Why does Zendesk require so many permissions for Google Apps?

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  • Oliver Jones

    I'm sorry but this is not a sufficient explanation of why Zendesk needs these permissions.

    Also, why can I not opt out of these permissions?  I don't want Zendesk to be able to modify my Google domain settings.  I'm OK with doing this manually.  At least then I know what is happening.

    Why doesn't Zendesk progressively request more permissions as we I features of the Zendesk administration system?

    A blanket "giz us all the admin permissions bro" request the first time you login is not a good user experience and does not engender trust in Zendesk.

    Also, the fact that I can deny these permissions in the login flow and then get a 404 error doesn't engender much trust in Zendesks ability to write quality software or the fact that after denying these permissions I'm still able to access my Zendesk Support admin console.  

    Your whole login system via Google seems half baked, buggy and untrustworthy.

  • Nicole S.
    Zendesk Community Team

    Hey Oliver - 

    Thanks for the feedback. I'm going to have our team review this article for accuracy and to see if we can add more information, and will also share your thoughts with the team that works with permissions. 

    Just for clarification, where did you run into this permission issue? 

  • Matías Lescano

    Are there any updates on this issue? I totally agree with Oliver.

  • Andrew Beck

    I was going to raise the same issue. These permissions are clearly not required up front and just add friction to the login process as Oliver described.

    An upfront grab for full admin over email and domain configs is alarming to say the least..

  • Nicole S.
    Zendesk Community Team

    Hi All - 

    Apologies for the delayed response; it took a little while to get all of the right people looped in to the conversation. The product managers agree that the scope of the permissions is unnecessary at this point in time, and they are looking to make some revisions. For a little background, the permissions were initially put in place with the idea of expanding the functionality of the app, but since some of that functionality never came to fruition there's recognition that some of the permissions no longer need to be required.

    There's not yet an ETA on when the revisions will be completed, but they've heard your concerns and will be taking action. Thank you for sharing your feedback!

  • Ken Hurst

    Hi, Nicole -- Zendesk appears to still request the same overbroad set of permissions. Is there an update on this issue? Thanks for following up on this with your Product team.


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