Why are there product labels next to agents' profiles? Follow

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9 comments

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    Lisa S

    Hi,

    Where can we see which products an agent is assigned to if they were added pre-April 2017, please?

    Thanks,

    Lisa 

  • Avatar
    Nicole - Community Manager

    Hi Lisa - 

    You can find this information in the left-hand panel of the agent's profile. 

  • Avatar
    Lisa S

    Thanks Nicole but unfortunately I'm unable to see this. My apologies, could you send an example image, please?

    Thanks,

    Lisa 

  • Avatar
    Nicole - Community Manager (Edited )

    Hey Lisa, 

    Just to confirm, are you an Admin on your account? 

    Here are two examples, in the first image, the agent is NOT enabled for Talk or Chat, and in the second, they are. You can see the green toggle switches indicating whether or not it's enabled for the agent. 

  • Avatar
    Lisa S

    Thanks Nicole.

    Would the agent still have the product label in the list of agents, and those toggles? I can see an agent labelled 'Chat' in the list with no toggle in their profile.

  • Avatar
    Nicole - Community Manager

    Hey Lisa - 

    That sounds odd. I'm going to pull you into a ticket so one of our Customer Advocates can look into this a little deeper for you than I can. Look for an email shortly!

  • Avatar
    Lisa S

    Thanks!

  • Avatar
    Nicole - Community Manager

    you're welcome!

  • Avatar
    Shiri Ronen-Attia

    Hello!
    Can you explain why some of the agents have the Support label next to their name and others do not? I do not see any difference in the way they are defined.

    We do not have Chat or Talk enabled.

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