Zendesk Text statuses explained Follow

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6 comments

  • Avatar
    Winston Price

    I don't have a Channels option under Admin for my Zendesk.  I see Channel Integrations, which requires an app install, but not Channels.

  • Avatar
    Nicole Relyea

    Hey Winston - 

    Are you an Administrator on your Zendesk? 

  • Avatar
    Winston Price

    Hello Nicole, I am.  I meant the comment just to ensure the documentation was up to date with changes, but let me know if you want to take this offline or work through a ticket.

    -Winston

  • Avatar
    Nicole Relyea (Edited )

    Hey Winston - 

     

    I apologize, Winston. I posted the wrong response to you the first go around. Hold tight, I'm looking into this further. 

  • Avatar
    Jennifer Rowe

    Hi Winston,

    "Channels integrations" is in the "Channels" category. It's easy to miss the Channels heading, I think.

    In that same Channel group/category, you should see "Text. Does that help?

     

     

  • Avatar
    Winston Price

    I see it.  I was looking for links, not headings.  Thanks!

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