Can I edit closed tickets? Follow



  • Avatar

    Are there any plans to change this rule? I definitely see why it's important, but we have some tag/custom field updating we wanted to make but it would essentially split all of our data. There are some no-so-elegant solutions that we would very much prefer not to have to do.

  • Avatar
    Jessie Schutz

    Hey Chad! Welcome to the Community!

    If you haven't seen it already, we have a very active thread about this in our Product Feedback topic. One of our Product Managers weighed in on it recently to let folks know that we're evaluating whether this is something that would actually be feasible for us to implement at some point.

    If you're willing, it would be great if you could hop over there to share your detailed use case. That kind of input really helps us understand that problem that this type of change would solve for our customers. :)

Please sign in to leave a comment.

Powered by Zendesk