Zendesk ticket to Salesforce case Follow

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3 comments

  • Avatar
    Diziana

    When was it removed? Is it partially remove or no ticket information can be sent to Salesforce? We noticed it was working a couple of weeks back, but it doesn't now.

     

    Thank you

  • Avatar
    Cynthia Davis

    Hello,

    I am having the opposite problem. We have our tickets set to send to a custom object but it will only send as a case. It's driving me crazy trying to get this fixed. Any suggestions?

  • Avatar
    Fred Thomas

    @Cynthia,

    I am pleased to see that you are working with one of our agents through a support ticket. This issue should be able to worked out there.

     

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