Why are incoming emails threading to the wrong ticket?

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  • Lori Anne Graziano
    Comment actions Permalink

    How are others mesaging this to their customers to overcome people using an email that has been stored in their address book from a previous ticket and references that ticket to avoid situations of exposure to others that should not be on the thread?

  • Nicole - Community Manager
    Comment actions Permalink

    Hey Lori Anne -

    I'm sorry you haven't received any responses to your question. You may want to re-post it in the Support Q&A topic in the community, where it may get more visibility and hopefully some answers from other users.


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