Why are incoming emails threading to the wrong ticket?

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4 Comments

  • Lori Anne Graziano
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    How are others mesaging this to their customers to overcome people using an email that has been stored in their address book from a previous ticket and references that ticket to avoid situations of exposure to others that should not be on the thread?

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  • Nicole - Community Manager
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    Hey Lori Anne -

    I'm sorry you haven't received any responses to your question. You may want to re-post it in the Support Q&A topic in the community, where it may get more visibility and hopefully some answers from other users.

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  • Haya Elkadi
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    This reply makes no sense, can someone further clarify in regards to this? 

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  • Devan - Community Manager
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    Hello Haya Elkadi,

    I'd be more than happy to clarify things for you, but first, would you please share a little insight on the issue you are facing and what information is explicitly hard to understand?

    Best regards. 

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