How do I prevent end users from being notified their ticket was received? Follow



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    Sabrina Hamman

    So if I use the above trigger for 'Notify Requester of Received Request' our end users will NOT receive an auto generated email that we received their inquiry?


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    Jessie - Community Manager

    Welcome to the Community, Sabrina!

    To clarify, if you disable the Notify Requester of Received Request trigger, your end users will NOT received that automated email notification. 

    Let us know if you need any more help!

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