Why can't I add a checkbox field in my view?
Only custom fields that set tags, such as drop-down lists and checkboxes, are available as conditions (see Using views to manage ticket workflow). If the tag isn't set yet, the checkbox will not appear as an option to add in your views columns.
To add the tag
- Click the Admin icon () in the sidebar, then select Manage > Ticket Fields.
- Find the ticket field and click on Edit
- Add a tag of your choice under Tag (optional) at the bottom of the page.
- Click Add field.
Last but not least, remember to refresh the page and the field should appear in the ticket fields list in your views settings!