Can I connect my contact form with Zendesk?

Question

Can I connect my contact form with Zendesk?

Answer

If you have your own contact form on your website, you can integrate it with Zendesk by using our API. We have an article covering this set up here. Examples for creating requests via API can be found in this page.

Custom ticket fields need to be created to store particular data, that your customers submit in the form. For more information, see Adding custom fields to your tickets and support request forms.

If you don't have resources, the following apps can assist you in creating ticket forms: 

FormCrafts with Zendesk - Apps into Zendesk Help Desk

Formstack with Zendesk - Apps into Zendesk Help Desk

123ContactForm with Zendesk - Apps into Zendesk Help Desk

Tip: If you don’t have a form, Help Center offers a ticket form by default that your end-users can use to submit a request (see Submitting and tracking support requests in Help Center) and if you need more than one, we got you covered with multiple Ticket Forms (Professional Add-on and Enterprise)!

If you are looking to embed customer service on your site, your customers can get help and search for answers through the Web Widget.