Question
Can I connect my contact form with Zendesk?
Answer
If you have your own contact form on your website, you can integrate it with Zendesk by using our API. To see an example, read the article: Building a custom ticket form with the Zendesk API. Examples for creating requests via API can be found on this page.
Custom ticket fields need to be created to store particular data, that your customers submit in the form. For more information, see the article: Adding custom fields to your tickets and support request form.
If you don't have resources, the apps below can assist you in creating ticket forms:
Tip: If you don’t have a form, Help Center offers a ticket form by default that your end users can use to submit a request and if you need more than one, you can use multiple ticket forms.
If you want to embed customer service on your site, your customers can get help and search for answers through the Web Widget.
7 Comments
Can it be done for android mobile application too?
Hi Ravleen-
We have a set of SDKs for mobile integration - more about that here. I would also suggest visiting our SDK Developer Community for additional questions/issues.
Regards,
Joey
We have a custom contact us page on our website (www.thereformation.com/contact). When the user submits the form, it triggers an email with the information to an email address which also creatives a ZenDesk ticket. The issue is that the form sends it from a generic email address, not the customers, so it doesn't tie the case with the customer's account and you can't reply directly to the customer. Is there a way to solve this with your API? Or do you have examples of how other ZenDesk customers solved for this?
@Montana,
I submitted a test just a minute ago and after I did it I realized that you're basically using your site to generate an email and *that* is sent into Zendesk to create a ticket, correct?
To reiterate - the form on your site is not a Zendesk form but rather some other element that then pushes the info via email forwarding into your Zendesk account, correct?
If that's the case, I'd recommend using the Zendesk form and either embedding it in your site or using the widget - there is a beta to customize the widget.
There are other awesome Admins that might know the magic of using an API with your current setup but I'm not aware of a way to tease out info from a form that generates and email that then gets routed to your Zendesk.... I've only been able to pull the info directly from the form to Zendesk which has been a complete lifesaver.
Hopefully that helps!
Hi - can you embed the same contact form as in the widget onto a webpage, so that the customer doesn't have to open the widget to be able to contact us?
Thanks!
Hey Fiona,
If you have developers available you can create a custom form that generates tickets in your Support account using these instructions: Building a custom ticket form with the Zendesk API
Hope this helps!
Thank you!
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