Will Markdown will still work on macros and signatures if I enable Rich content?
Yes, Markdown will still work in signatures if you enable Rich content for your account. However if you enable the Rich content editor on your account it will enable this feature in the comment editor and the macros editor. This means that for new macros you will need to use Rich content. For existing macros with Markdown, they will still render with the formatting when used on Rich content tickets. For more information on Markdown and Rich content, see Enabling formatting options for agents.