What is the recommended method to regularly export Zendesk Support data?

Question

I want to perform a daily/weekly export of Zendesk Support data. How should I do that?

Answer

If you're looking to automate daily dumps of your Zendesk Support data, we recommend you leverage our Incremental Exports endpoint.

The endpoints of the incremental export API are for API consumers that want to know what changed in Zendesk Support since they last requested an export. The API lets you export data without having to pull objects that haven't changed since the last export by passing in a start_time in the request. 

GET /api/v2/incremental/tickets.json?start_time=1332034771 

Incremental exports can get you both ticket and user data as it has the following endpoints:

• Incremental Ticket Export
• Incremental Ticket Event Export
• Incremental Organization Export
• Incremental User Export
• Incremental Sample Export
• Incremental Ticket Metric Event Export
• NPS Incremental Export
• Incremental Article Export

For more information and resources, see our API Guide, which provides resources on paginating through lists, avoiding rate limits, and instructs on how to use our API with certain programming languages and applications.