Insights recipe: Reporting on macros using tags in Insights

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  • Jarom Thurston

    Hi. I see that this article is 9 months old. However, I was wondering if now there is a way to report on the number of specific macros used? 

    On the admin/settings > Marcos page I can see the list of all macros created and active and how many times each macro has been used "in the past 7 days" so data is there, so why can't we pull a report by # Macros (by macro title) that have been used by date and date ranges?

    Thanks, Jarom

  • Graeme Carmichael
    Community Moderator


    The macro stats are not passed Insights. Tagging tickets is the only Insights solution.

    You can access the macro usage from the API. This article gives details. Just be careful if you have many macros as the results may be across multiple pages.

    The output can be hard to read,but you can use this service to parse the results.


  • Jarom Thurston

    @Graeme Carmicael  Thank you!

  • Aaron Griffiths

    is it possible to run a report on Macros when using explore rather then insight? 



  • Jessica Blake
    Zendesk team member

    Hi Aaron,

    Thanks for the question! At the moment it is not possible to report on macros in Explore, however I believe our Product team is looking into possible use cases for this.

    It would be great if you could head over to this post below, and add your use case to the discussion and upvote the suggestion!


  • Andrei Kamarouski
    Community Moderator

    Hi all, 

    There is a great solution – Advanced Macros Usage Reporting for Zendesk. It is a part of the Advanced Macros by Pythia app


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