Zendesk Talk number availability and pricing

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45 Comments

  • Christoph Kutz

    Hi, 

     

    any plans when numbers for Russia and Turkey will be available?

    Those numbers are already available at Twilio directly...

    2
  • Shaun

    Hi Zendesk team, could I understand how the Avaya CTI Integration plugin works with Zendesk Talk. In the pricing above, in particular 'answer using a phone', does this refer to such integration or is there some other method of call forwarding that incurs the higher charges?

    Thank you!

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Shaun,

    If you have any questions regarding the Avaya app you'll want to reach out to the developers directly. You can find out their contact information on the app page which I've linked for you here

    Hope this points you in the right direction!

    0
  • Chris Leung

    I would like to know.

    If I make calls to and from Hong Kong, Macao and China.

    How much will be the charge in HKD?

    Chris

    0
  • Dave Dyson
    Zendesk Community Team

    Hi Chris -

    The tools above will allow you to calculate the pricing for inbound and outbound calls - you'll need to calculate each scenario separately. Note that inbound calls to China are not an option at this time.

    Pricing is available in USD, GRP, or EURO only.

    0
  • Lolita Vazquez

    Does Zendesk plan to offer an unlimited talk and text plan in the near future?

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hello Lolita Vazquez,

    At this time, we have no new pricing announcement to disclose. We are always seeking ways to make our pricing and product packages more versatile to better our customers' needs. If there are pricing models or product changes you would like us to consider, I'd recommend sharing them with us in our Talk Product Feedback forum

    Best regards.

    0
  • Edwin Schukking

    Hi,

    We might be interested in the BETA for the German toll-free numbers.

    Unfortunately, the country can be chosen from this page but is not available on the signup page. Could you let us know, which one is correct?

    Thanks!

    0
  • Carl McDowell
    Zendesk Customer Advocate

    Hi Edwin,

    If a number is shown as BETA, this means our voice provider, Twilio is currently testing it. To add these numbers, sign up for the beta program

    There are also regulatory requirements for German Toll free numbers you will need to meet, please see this following article: Zendesk number regulatory requirements

    Carl McDowell
    Timezone: Melbourne
    Technical Support Architect

    0
  • Edwin Schukking

    Hi Carl,

    Thank you for your response!

    As you can see from the screenshot, Germany is available in the BETA according to the article, but it does not seem to be available in the signup form.

    Maybe I am missing something in the signup form?

    Thanks in advance!

    v

    0
  • Carl McDowell
    Zendesk Customer Advocate

    Hi Edwin Schukking
    My Apologies let me follow-up with the Talk Team on why that is missing. I will take your comment into a ticket and work with you there on helping you get a number for your account.

    0
  • Advanced Dental

    Hi, 

    Do you support BYOC (Bring your own carrier)? 

     

    0
  • Brett Bowser
    Zendesk Community Team

    Hey There,

    We do offer the ability to port an existing number into Zendesk Talk.

    You'll want to take a look at this article for more information: Porting numbers for Zendesk Talk

    I hope this helps!

    0
  • Advanced Dental

    Do you support BYOC (Bring your own carrier)? I am not looking for number porting feature.

    0
  • Brett Bowser
    Zendesk Community Team

    Hey again,

    Apologies for the confusion!

    You won't be able to BYOC to Zendesk Talk as we use Twilio for the integration.

    Let me know if you have any other questions!

    0

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