Talk and Text units in a bill

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  • Molekule

    IMO using "units" is confusing and unnecessary.   Why not just be up front and charge your customers in USD?  You're just adding additional work for everyone involved to convert a unit into a currency.  Just tell customers up front what the per minute rate is or the per text rate is.  

  • Nicole S.
    Zendesk Community Team

    Thanks for sharing your thoughts, Jay. We'll pass your feedback along to the team that makes these decisions. 


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