HTML/Markdown used in dynamic content does not render in trigger emails

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8 Comments

  • Maddy Cimino
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    Are there any plans for HTML/Markdown used in Dynamic Content to be supported in Zendesk trigger emails? 

    1
  • Nicole - Community Manager
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    Hey Maddy - 

    Apologies for the delayed response, and welcome to the Zendesk Community! 

    This is not presently in the product development roadmap. 

    Let us know if you have any additional questions! 

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  • Maria Karenda
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    Hi! 

    We need this functionality to work as well for our email templates.

    Is there any update?

    1
  • Jessie Schutz
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    Hi Maria!

    There haven't been any changes to this functionality. If you'd like, please feel free to post your suggestion and detailed use case in our Product Feedback topic, so other users can add their votes and our Product Managers will be sure to see it!

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  • Khalid Saji
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    Hi!

    We're still waiting to use this function in our email macro's.

    Any updates?

     

    1
  • Brett - Community Manager
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    Hey Khalid,

    What functionality are you looking to use in your macros? Are you looking to use HTML in your macros? Any additional information you can provide is greatly appreciated :)

    Thanks!

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  • Carly Lucas-Melanson
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    Hi Brett, 

    Our team is currently looking to incorporate HTML and general formatting (indentations, headers, etc) into dynamic content macros. We're ultimately trying to pull this dynamic content into our community posts to localize the display of community content for each user. Would love to see a solution in one form or another to this need!

    Thanks,

    Carly

    1
  • Brett - Community Manager
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    Thanks for taking the time to share this with us Carly!

    I'll pass this feedback along to the appropriate team for review :)

    If they have any additional questions they will follow-up here.

    Cheers!

    0

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