Help Center default locales and language detection

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9 Comments

  • Martina Castellon

    Hi, I was wondering if there is a way to enable users to choose HC language by themselves? Right now we have the language detected from the device settings, but sometimes users want to see the articles in a different language.

    Thank you in advance!

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  • Brett - Community Manager

    Hi Martina,

    At the bottom of your Help Center page your users should see the option to change the language they are viewing from there. Screenshot for you below:

    If you want to make this option more noticeable you can use some custom code within your Guide Theme editor as well :) More information in our Customizing your Help Center theme (Guide Professional and Enterprise) article which I've linked for you.

    Hope this helps!

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  • Kate

    Hi there,

    I changed the default language in the guide from English U.S to English Australian and lost all my articles and categories in the front end. They still exist in the backend. When I changed back to English U.S, the articles and categories came back.

    My guide isn't live yet I'm still setting it up, and we have Guide Professional. 

    Any ideas? 

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  • Martina Castellon

    Brett,

    Thank you for your reply. Sorry, I didn't see it until today.

    Unfortunately we don't have this dropdown menu on any of our Help Center pages. Could it have been disabled? Maybe you could guide me, where I can find this option on the admin page?

    Thank you in advance.

    Martina

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  • Brett - Community Manager

    Hey Martina,

    Is your Help Center public and available for anyone to view? If so, can you provide me with a link to your Help Center so I can take a look for you?

    You'll also want to confirm that you have enabled these language options within your Guide Admin page. Sample screenshot below:

     

     

    If you're Help Center is customized you may want to double check with your developers and confirm this drop-down option wasn't removed from the footer of your Help Center.

    Keep me posted :) 

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  • Martina Castellon

    Hi Brett, thanks for your reply!

    Here is the link to our Help Center: <deleted by myself>

    Yes, we have five languages enabled and users are forwarded to the HC in a certain language detected from the language of their browser, but can't choose the language by themselves.

    I appreciate your help :)

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  • Brett - Community Manager

    Hi Martina,

    From what I can tell it looks like your Help Center is customized which means most likely this option was removed by your developers. I would recommend reaching out to your developer team to see if they can take a look at your theme.

    The default footer page should look similar to the following:

    Hope this helps!

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  • Martina Castellon

    Brett, thank you so much for help! We have figured this out using your sample :)

    Cheers!

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  • Brett - Community Manager

    Glad to hear it Martina :)

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