83% of customers want help from a human being and 45% of customers are willing to pay more for better levels of service. Now companies can better take advantage of their customer preferences with Priority Numbers, a new feature from Zendesk Talk.
With Priority Numbers you can provide differentiated service to your VIP customers and prioritize urgent or emergency calls. Assign specific phone numbers in your Talk accounts as “priority” and any incoming calls to that number will be moved to the head of the queue to be answered before other incoming calls.
You can also filter your phone numbers by priority and all other numbers. Finally, we made updates to the Talk Dashboard filter so that you can easily see your priority numbers at a glance.
You can read more about the feature in our article on Managing Zendesk Talk numbers.
This feature is available to Talk Advanced customers. Learn how to start a free trial of Zendesk Talk here.
If you are currently a Zendesk Talk customer on our Basic or Lite plans, you may request a free, 30-day “boost” to our Advanced plan to try Priority Numbers. Email us for more information.