Priority Numbers in Zendesk Talk Follow

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2 comments

  • Avatar
    Dom Arcana

    Is there any future planning to set a Priority Agent in a Group that is routed through an IVR? 

    We would like to have all calls go to the primary agent in a group and if he is busy it goes to the next person in line and so on. 

  • Avatar
    Caroline Kello

    Hi Dom,

    This is something we're looking into as I see how it could be very useful indeed, but we have no plans as of yet to implement this in Talk.

    Thanks for reaching out.

    Caroline

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