To proactively monitor service incident affecting your account, Support admins and agents can enable email notifications for incidents. They can also use the Zendesk System Status page to keep up-to-date on incidents.
Enabling email notifications for service incidents
To enable incident email notifications
- Click your profile icon in the upper-right corner, then select View profile.
- Select the Preferences tab.
- Enable the Incident Email Notifications setting.
Your changes are automatically saved.