Welcome email for new end-users created via Salesforce integration Follow

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2 comments

  • Avatar
    Frederick

    I do not see the welcome email option in version 5.3 of the Salesforce app. I would want to disable the email for users created in salesforce. The only way I found to do that was disable it in the Customer settings in Zendesk itself by deselecting "Also send a welcome email when a new user is created by an agent or administrator."

    Ideally, I would leave this on so that Customers added manually by an agent would get the welcome email while users added (and synced) from Salesforce would not.

  • Avatar
    Eugene Orman

    Hi Frederick, 

    The welcome email for new end-users created in Salesforce is not sent by default. So, if you haven't enabled this feature before the welcome emails are not sent for users created via Salesforce.

    I just have checked the 5.3 App version and can confirm that the feature described in the article is present in the User and Organization Sync Settings section of the App settings. 

    NOTE: "Also send a welcome email when a new user is created by an agent or administrator" Zenedesk  Support feature has no effect on the above functionality. 

     

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