Inserting images in articles

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38 Comments

  • Admin Ari

    Hi Brett 
    I'm a new user of Zendesk, I would like to send the picture from Zendesk in the channel of Facebook messenger. How can I do it? 

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  • Erika Camille Sundian
    Zendesk Community Team

    Hello Ari,

    Just stepping in to answer your question! You can actually attach a picture or file when replying to a social messaging ticket from the ticket interface as mentioned in this article about Using social messaging channels.

    Let us know if you have other questions or if you need anything else! :)

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  • Admin Ari

    Brett Bowser

    I found the problem on Zendesk, On the Integration channel (LINE)

    I can't send the message to my customer and it show the error message on the right screen

    " Message failed: Too Many Requests"

    Can you help me, please?

    (Please find the attached file below.)

    Thank you.


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  • Erika Camille Sundian
    Zendesk Community Team

    Hello Ari,

    Sorry to see you've been running into issues here. Just stepping in to inform you, that I saw you now have a ticket about this sitting with our Technical Support Engineers. We have been overwhelmed with requests during this time and that takes us longer than usual to reply. Someone from our team should be getting back to you!

    If you have questions about this issue please followup on the internal ticket! Thanks! :)

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  • Nitya Subramani

    Hi Zendesk team,

    We've been struggling with images getting rendered properly (or as expected) in our Web Widget. 

    I read through this article and comments and we tried out Barry's suggestion too, but we're not able to find a solution that is working for us so far. The issue is primarily for articles (and there are a lot of these) that have larger images- we take full-page screenshots with pointers to make the customer familiar with our platform page layout as they navigate the various features. These images render and look great in the Help Center, but they are too small/not clear in the Widget as you would imagine.

    Ideally, we would like the customer to be able to click into the image in the Widget and have the image be expandable in a dialogue or pop up box, so the customer can view the details and pointers in the image properly.

    When we apply video controls in the HTML of the article, we are able to expand the video within the same window as our software, but it's only fullscreen (no pop-up box). When we apply any target attributes in the HTML for href applied images, the image is clickable from the Widget, but expands to a new window. This isn't an ideal customer experience, but we aren't sure what else we can do to give customers the option to view the image with all details in a reasonable size.

    Questions:

    - Can we customize the Widget code to support a dialogue or pop-up box when customers click on videos and images in the article? We are wondering if that is even possible as we didn't find any related documentation.

    - Are there any suggestions you can provide for our use case (keeping in mind the customer experience). We don't wish to reduce the image size to ensure it renders better within the Widget, as then the image appears really small in the actual article in the Help Center.

    Any suggestions or recommendations would be great, thanks in advance!

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  • Bruce Leong

    Hi Jennifer, When might we be able to copy/paste images into articles? Will this feature be available by the end of the year? My issue is that I'm migrating documentation from another program (Confluence) and to load 100 articles, I'll need to insert the images for each article rather than copy/pasting the content. 

    Is there a batch upload feature? 

    Any help would be great! 

    Bruce 

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  • Bryan Hilton

    Hello Zendesk Support,

     

    I would like to learn more about placing alt text in images.  Here are my questions:

    1. Is my process correct?
      a.  Open guide and navigate to the Edit screen in your article
      b.  Click on the image that I want to edit within my article.
      c.  Click the Source Code button.
      d.  Locate the alt text by navigating to the Alt =
      e.  Edit your alt text within the "".
    2. How do I tell which image I am working with if I have multiple images?
    3. After editing the alt text and clicking OK, I click Preview in Help Center.
    4. I hover my mouse over the image but do not see a tag when hovering over the image.
    5. My screen reader does not appear to read the alt text i have created.

    ****Update**** I was trying to use Narrator from Microsoft which was not reading my Alt Text.  However, I just installed NVDA and it seems to be reading the alt text just fine.  The Source Code Editor is also accepting my edits.

    Any help is greatly appreciated in this matter.  Thank you.

    I would just like to know how I can tell which image i am working on in the  Source Code Editor if I have many images in an article.

    Also, I am thinking image tags may be separate from alt text which why I do not see an image tag when I hover over the image in the Preview in Help Center screen.

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  • Jean-Charles Pascale
    Zendesk Customer Advocate

    Hi Brian,

    Indeed, alt-text is not necessarily text that will be displayed when hovering over an image. Alt-text is text that will be displayed in place of the image if the image cannot be displayed for some reason.

    To know which image you are working on, you can take the value of the "src" tag of the image you are working on, and open it in a browser to see the image.
    If the "src" tag is a full link, simply copy and paste it in your browser.
    If the "src" tag starts with "/hc/...", simply add "https://subdomain.zendesk.com" before it, replacing "subdomain" by your subdomain.
    For instance https://subdomain.zendesk.com/hc/hc/article_attachments/360067323131/foxgiphy.gif

    I hope this helps.

    Jean-Charles - Zendesk Support

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