Inserting images in articles

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36 Comments

  • Andrea Brown
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    Brett,

    I know that editing the source code is possible, and that's fine for me. I was looking for something more like the link editor where you can add the image and the proper alt tag all in one step. I have folks updating some of our help content who are not familiar with HTML and they are a little intimidated by having to dig into the source code to make these changes. So, there's no ability to add an alt tag when uploading the image file directly? It currently has to be done in the source code?

    Andrea

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  • Brett - Community Manager
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    Hey Andrea,

    I double-checked in my test account and you are correct. There's no way to add an alt tag outside of the source code. I understand where you're coming from though and not all users are experienced with HTML.

    I'll be sure to pass this feedback along to the appropriate team so they're aware of this need.

    Appreciate you bringing this to our attention!

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  • Admin Ari
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    Hi Brett 
    I'm a new user of Zendesk, I would like to send the picture from Zendesk in the channel of Facebook messenger. How can I do it? 

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  • Erika Camille Sundian
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    Hello Ari,

    Just stepping in to answer your question! You can actually attach a picture or file when replying to a social messaging ticket from the ticket interface as mentioned in this article about Using social messaging channels.

    Let us know if you have other questions or if you need anything else! :)

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  • Admin Ari
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    Brett - Community Manager

    I found the problem on Zendesk, On the Integration channel (LINE)

    I can't send the message to my customer and it show the error message on the right screen

    " Message failed: Too Many Requests"

    Can you help me, please?

    (Please find the attached file below.)

    Thank you.


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  • Erika Camille Sundian
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    Hello Ari,

    Sorry to see you've been running into issues here. Just stepping in to inform you, that I saw you now have a ticket about this sitting with our Technical Support Engineers. We have been overwhelmed with requests during this time and that takes us longer than usual to reply. Someone from our team should be getting back to you!

    If you have questions about this issue please followup on the internal ticket! Thanks! :)

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