Mobile Chat SDK: How to fix the attachment icon not showing in your mobile app

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4 Comments

  • Daniel Conway

    Hello! We're trying to change the avatar displayed in the messaging screen via the iOS chat SDK v2. We followed the instructions here but can't seem to get it to work. Any help?

     

    https://developer.zendesk.com/embeddables/docs/ios-unified-sdk/customize_the_look#configuring-the-messaging-experience

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  • Greg - Community Manager
    Zendesk Developer Support Team

    Hi Daniel! We recently discovered that this functionality did not currently work on iOS and I apologize for the confusion, as it appears that it is still in our documentation. I'm going to request that we remove this from there ASAP, as well as determine if and when this will be available for iOS.

    Sorry for the headache here and I'll keep you updated as I find out more.

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  • Daniel Conway

    Thanks, Greg. Can you actually confirm what we CAN customize in the mobile SDK? Is there any way to add any avatars or branding into the messaging screen? Or agent names?

    Any customization other than the 1 color change would be appreciated.

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  • Greg - Community Manager
    Zendesk Developer Support Team

    Within the confines of our SDK, the only customization options are what we have listed in this article: https://developer.zendesk.com/embeddables/docs/ios-unified-sdk/customize_the_look

    You could also use our API providers by themselves and then customize the UI to your liking!

    Greg Katechis | Developer Support and Enablement Engineer

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