Adding the Web Widget to your website or Help Center

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58 Comments

  • Arpitha SaiReddy

    Hi Brett,

     

                   Thank you for your quick response. I have gone through the link that you provided and also please find the link which I tested https://dojo.telerik.com/EDEBoGah/2, I can’t find web widget please help me out.

     

                                                                                Have a blessed day

    Thank you

    Arpitha

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  • Arpitha SaiReddy

    Hi,

           Can you please guide me for my previous comments, that I am not seeing web widget in my page after adding the code snippet under html tag. I have gone through the link that you provided and also please find the link which I tested https://dojo.telerik.com/EDEBoGah/2, I can’t find web widget please help me out.

     

     

     

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  • Brett - Community Manager
    Zendesk Community Team

    Hi Arpitha,

    I checked out your website and it doesn't look like you copied the correct code snippet over. From your Support account you'll want to navigate to Admin>Channels>Widget>Setup and copy the full code snippet over to your websites Document Head page.

    The snippet you're copying should look similar to the following:

    <!-- Start of (subdomain) Zendesk Widget script -->
    <script id="ze-snippet" src="https://static.zdassets.com/ekr/snippet.js?key=(key)"> </script>
    <!-- End of (subdomain) Zendesk Widget script -->

    Hope this helps!

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  • Mark Edington

    Does Zendesk support using an SRI integrity check when integrating the chat widget into a page using the script tag in the "head" element of the html?

    This would require that the Javascript snippet code at "https://static.zdassets.com/ekr/snippet.js?key=..." remains stable and will not be changing in the future.

    Any pointers on the best place to direct this question would be most appreciated!

    Thanks,

    --Mark

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  • Brett - Community Manager
    Zendesk Community Team

    Hi Mark,

    I've reached out internally and it looks like we've seen SRI used with Zendesk Chat. However, it's not something we provide support for nor have documentation for setting it up at this point.

    Let me know if you have any other questions :)

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  • Howard Davidson

    Hi

    With the web widget configured for Help Center, is there any customization available for the UI controls? i.e. instead of a search input box, could I have a contents/document tree navigation control? I'm also interested in the web widget to allow knowledge article input for certain users - is this possible?

    Thanks

    1
  • Keshav Sharma

    i copy web widget and paste it on head section , i want to change lable text of webwidget, and i add zendesk api to change it , and add the code after widget code , but it is not working

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  • Brett - Community Manager
    Zendesk Community Team

    Hey Keshav,

    Any chance you could provide the code you've copy and pasted into your website? Both the API call and the widget code would be super helpful for troubleshooting this.

    Thanks!

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  • David Dorfman

    Desperately need help. I have tried to remove this widget from our wordpress website. It is no longer showing on our home page but now we are still seeing this widget appear on all of our other pages! I have spent quite a bit of time trying to locate this code but I am not able to see it anywhere.

    Is it possible to just disable the widget instead?

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  • Lila Kingsley

    Is there a way for me to add widget code directly in the browser (possibly with chrome dev tools) without asking a developer to update our site? 

    We currently use the widget for chat only and are looking to add the other features (chat, help center, integrated widget, contextual help).  Doing this will require that we switch the brand as well, so a new code snippet is required.  I want to do this as a POC for the new functionality before submitting a formal request to our dev folks, but, also to assess whether contextual help will work for us as is (with the out of the box URL based functionality).

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  • Brett - Community Manager
    Zendesk Community Team

    Hi Lila,

    I reached out to our team and it looks like there's no way to apply the widget directly to the web browser using Google Dev tools. If you're on the Enterprise plan you can use your Sandbox account to test changes with the web-widget before posting to your live environment.

    You could also try pasting your code snippet into jsfiddle.net HTML pane and see how it looks from there.

    Hope this points you in the right direction!

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  • Huong-Ly Dang

    Hi, is your web widget using secured transferred protocol ? As our customers might use the form to communicate personal data information, is there any risk of their PI data breach ?

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  • Brett - Community Manager
    Zendesk Community Team

    Hey Huong-Ly,

    The Web-Widget uses CSP which follows Googles CSP Guidelines which I've linked for you.

    I also encourage you to take a look at the following documentation regarding our web-widget: Content Security Policy (CSP) support

    Hope this helps!

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  • Prajesh Mishrikotkar

    Hi,

    Is there any other way to add widget in my web app?
    I am using react and i do not want yo use script tag.

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  • Simon Blouner
    Community Moderator

    Hey Prajesh,

    By script tag, do you mean the regular inclusion tag usually provided for web sites?

    If so, you got the alternative to create an integration in your Zendesk Instance.

    Go to the admin area, find the Channels section, and here choose the Mobile SDK Menu item.

    Here you can create some connection credentials, and define other settings.

    You can read more on the documentation here

    #helpsome regards,
    Simon Blouner
    Zendesk Consultant @ helphouse.io

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  • Venu

    I am unable to view the widget in my angular application after compilation,even though i copied and pasted the script which is in setup into one of my web pages.

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  • Brett - Community Manager
    Zendesk Community Team

    Hey Venu,

    Does this issue only occur in your angular application? For testing purposes, could you try pasting the code snippet directly on your website and see if it shows up on the browser?

    We're rather limited on what we can assist with if the issue occurs within your own app but any additional information you can provide may be helpful.

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  • Venu

    Hi Brett,

      Thanks for your response.Finally I integrated zendesk widget into my application.But what I exactly expecting is to create a custom form which is having some user input fields and when user clicks on sent/submit button,that ticket has to go to our zendesk support dashboard.Likewise the process has to go on,so for that process I want to test those request api's in my postman before integrating them into my application.So could you suggest me how to make it done.

      I look forward to your prompt reply.

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  • Brett - Community Manager
    Zendesk Community Team

    Hey Venu,

    What roadblock are you currently running into? You should be able to create custom ticket fields under Admin>Manage>Ticket Fields and include those custom fields in your web-widget. Are you experiencing any issues on your end when adding custom fields to the web-widget?

    Let me know!

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  • Jonathan Panka

    Hi,

    Can I Add the code to a SharePoint page ?

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  • Erika Camille Sundian
    Zendesk Community Team

    Hello Jonathan Panka,

    Welcome to the Zendesk online Community!

    Embedding the widget via the natively supported workflow requires access to a page's HTML source code to implement, and at this time there isn't a change to that process or separately supported widget planned. 

    Since Sharepoint only let you paste the script into the actual source code of the page, it could be that the script is not compatible with Sharepoint. 

    You may find it possible to embed via javascript but this would be a custom implementation and beyond our scope to advise on with specificity. I'd recommend reaching out to Microsoft to see what may be possible on your page.

    I recommend posting in our Product Feedback Community to let our Product Managers know why this feature would benefit you and your business: Feedback on Support

    Please let me know how you go with this and if you have any further questions, I will do my best to help! :)

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  • Alex

    Hello,

    Is there a way the form can be added on a page without being a hovering popup? You know, like a normal contact us form on the contact us page.

     

    Thanks

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  • Ben Van Iten
    Zendesk Community Team

    Hi Alex,

    If you are referring to the Submit a Request form, this cannot be added to a web page that is not the Help Center. However there is an option to create your own form using our API: https://develop.zendesk.com/hc/en-us/articles/360001068627-Building-a-custom-ticket-form-with-the-Zendesk-API

    If I misunderstood, please let us know and we'll be glad to help further!

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  • Alex

    Thanks Ben,

    I was hoping that in this day and age there would be a tool for an embeddable form, and that I would not have to code my own via Python and API. Guess I am spoilt by other applications.

    Will look into it.

    Thanks again

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  • Stuti Thapliyal

    Hello,

    I would like to add a web widget giving the users new updates regarding my product. I do not want it to be a help center or a chat widget. I just want it to give certain information to my user.

    Is it possible using web widgets? If yes, would you be able to guide me through it?

    If no, is there some other feature Zendesk offers that I as a developer can use to have this embedded widget with just some information for the user on my website?

    Thank you.

    1
  • Devan - Community Manager
    Zendesk Community Team

    Hello Stuti Thapliyal,

    This is something that can't do with our widget our of the box. Depending on how technical you are, there might be a way to build your own chatbot where a customer can say a topic that interests them, and the bot can feed the info. I've shared an article that goes into detail on this a bit more. 

    The Best Chatbot Software for Your Business | Zendesk Chatbot

    Best regards. 

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  • Stuti Thapliyal

    Hello Devan - Community Manager

    Thank you for your reply. I do not want a chat bot.

    To give more details : I basically want a web widget on my website that just gives new update information to the user. It does not need to chat with the user, ask for their information, etc, it just needs to show a widget with some information.

    The information will need to be changed every 2 weeks by our company's marketing team.

     

    For example just a simple widget with no user interaction saying : " Hello, our new feature for this week is XYZ!". The widget would ideally pop-up every 2 weeks (after the text has been changed by the marketing team) when the user visits our website  and the widget would just have a close button for the user to close it.

     

    Basically no direct one-on-one interaction with the user thus we do not need a chatbot, a chat helpdesk, contact us form or any such features.

     

    Would this type of widget be possible Devan - Community Manager?

    Thank you again.

    1
  • Nicole S. - Community Manager
    Zendesk Community Team

    Hi Stuti -

    We do not offer a product that does this, currently. We accomplish this on our own Help Center with the use of a tool called Pendo, which you could look into.

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