How can I switch from the Gmail connector to standard email forwarding?

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6 Comments

  • JJ Murphy
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    FYI...I believe the title of this post has a typo.  Reads as "formatting" (instead of "forwarding").

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  • Jessie Schutz
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    Hi JJ! Thanks for pointing this out...I'll check with our team to see if this was intended or not. :)

    ETA: You were right! Bonnie has fixed the title. Thanks for flagging it for us!

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  • JJ Murphy
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    No problem. Typos happen to the best of us.

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  • Ian Haigh
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    Is there a way to verify if I am already using forwarding?

    Can I assume if it says "Forwarding verified" in zendesk admin that it is using email forwarding instead of the Gmail connector? 

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  • Bonnie Leib
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    Ian -  To see if support addresses are connected via forwarding or the Gmail connector, please check if Connected to Google Mail is displayed to the right of the support address. If it is displayed, this means that the support address is connected via the Gmail Connector.

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  • Ian Haigh
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    Bonnie Leib Brilliant! Thank you. 

     

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