With the new Outbound Caller ID feature from Zendesk Talk you will be able to select the numbers your customers see when you place an outbound call to deliver a better customer experience. Provide a local or toll-free number so customers are more likely to answer calls and make it easier or less expensive for them to call back.
Disable outbound calls per phone number (all Talk customers)
Any Zendesk Talk number can now be disabled for outbound calls. Phone numbers that have outbound calling disabled won't appear in the call console as an option when agents try to make an outbound call. See the updated documentation on Disabling outbound calling from a number.
You can read about how to standardize your outbound caller ID here.
Outbound Caller ID for Talk Advanced customers
Talk Professional and Enterprise customers can now add an external number that they own, for example their company's 1-800 number, to be used as the caller ID for outbound calls. These numbers do not need to be Zendesk Talk numbers, but must be verifiable.
In the "Add number" dropdown on Numbers page in Talk, we've added the option to "Add an external number". Once the external number is verified it's available in the call console for your agents to chose from when making outbound calls. Incoming calls to that number will come in to wherever that external number is hosted (not in Zendesk Talk).
A step-by-step guide on how you add an external number is found under Adding Zendesk Talk numbers.
Note: this feature does not include the ability to block or remove the caller ID, and is not available for calls routed or transferred to an external number.
If you are currently a Zendesk Talk customer on our Basic or Lite plans, you may request a free, 30-day “boost” to our Advanced plan to try Outbound Caller ID. Email us for more information.