How do I track how many end-users use knowledge base results in my Web Widget?

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  • Diego García
    Comment actions Permalink

    Hello, thanks for the answer. I also have doubts about it. I would like to track how many clients, after using the WebWidget or reading an article in the knowledgebase, created a chat conversation.

    Before in our company we used another chat platform, and the integration of knowledge base with chat was one of the reasons why we migrated to zendesk. But today we have not been able to measure the effectiveness of such integration as we need it.

    Thank you!


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