When you enable multiple components in the widget, the components are presented to end-users at different times, rather than all at once.
- Help Center search and suggested articles
- Zendesk Chat for live chat with an agent
- Zendesk Talk for requesting a callback from an agent or viewing a phone number to call
- Contact forms for filing a ticket
To understand how components are presented to end-users, see Understanding the end-user experience.
You can choose whether you want the widget to appear on the left or right side of your site. If you're on Enterprise, you can remove the logo from the widget. You can add advanced customixation by including some additional code on your site.
Adding the widget also lets you better analyze your Help Center metrics (article views and searches), by allowing you to filter for only those coming from the widget.
If you want to include restricted Help Center content in your widget results, you need to configure other settings as well.
- Using the Web Widget to embed customer service on your website
- Adding the Web Widget to your website or Help Center
- Using restricted Help Center content with the Web Widget
- Analyzing Help Center search results (Professional and Enterprise)
- Analyzing Help Center community and knowledge base activity (Professional and Enterprise)
- Configuring Zendesk Talk settings for the Web Widget
To configure your widget:
- Click the Admin icon () in the sidebar, then select Channels > Widget.
If you are setting up the widget for the first time, a wizard guides you through the process. Follow the on-screen prompts. After you complete the wizard, you can view and change your options, if you want, by proceeding to the next step.
If this is not your first time setting up the widget, you can proceed to the next step. The wizard does not appear for you.
- Click the Customization tab.
- Turn on and configure the components that you want to include in your widget.
These options are available:
- Contact form
- Ticket forms (Contact form must be on)
- Custom ticket fields
- Help Center
- Contextual Help
- Security settings
- Theme color
- Web Widget button text
- Contact form button text
For more information about ticket forms and custom ticket forms, see Using custom ticket fields and ticket forms with the Web Widget.
- Click Save.
Next steps: Now you're ready to complete the steps described in Adding the Web Widget to your website or Help Center.