The Web Widget includes default routing that automatically sends end users to chat when a chat agent is available. While this logic is preferred in many circumstances, we know that there are times when our customers would prefer that the end user choose between chatting and submitting a ticket.
The new Contact Options advanced customization provides the flexibility to apply the selector on specific pages or using the particular logic and to change the text of the options, if desired.
We are pleased to release these Contact Options features along with the ability to customize the Help Center search placeholder text within the Web Widget.
To learn more about how to include Contact Options in your Web Widget, visit Offering end-users multiple contact options.
To learn more about how to modify the search placeholder text, visit Customizing the Help Center search placeholder text.
To learn more about the Web Widget, visit Using the Web Widget to Embed Customer Service in your Website.