Can I modify the "Your Assigned Tickets" view for guided mode agents?

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4 Comments

  • Jeremy Holmes

    We should be able to modify at least the visible fields for this section to allow custom fields. This seems like an oversight in design. If we need to make a new view for what we need shown, then we should be able to make that new view the default and have the "Your Assigned Tickets" not show at all. 

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  • Brad Vornholt

    Sorting by Status would be useful too.

    2
  • Amber Pospiech

    We just recently switched over to the guided mode and for our agents that only have access to "your assigned tickets" it would be highly beneficial to be able to see a due date for their tasks. Please consider adding the ability to modify the columns and sort order for this view. 

     

    2
  • Justin

    The fact that "Your assigned tickets" view is not modifiable is really rough. I just switched to this, because I believe it is very useful to help agent workflow. However, not being able to sort your assigned tickets by status or by SLA almost makes this impossible to actually use. Further, not being able to set an automation on each view to make it "play only" or not is prettttty ridiculous. :) 

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