Can I modify the "Your Assigned Tickets" view for guided mode agents?
Unfortunately, there is no way to modify the Your Assigned Tickets view used by guided mode agents. However, agents will still have access to other views and can use the play button there, but they will not be able to see lists of tickets in those views. You can modify the views available to agents, which can also impact these guided mode agents. For more information on how to manage views, see Using views to manage ticket workflow.