Can I modify the "Your Assigned Tickets" view for guided mode agents? Follow



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    Jeremy Holmes

    We should be able to modify at least the visible fields for this section to allow custom fields. This seems like an oversight in design. If we need to make a new view for what we need shown, then we should be able to make that new view the default and have the "Your Assigned Tickets" not show at all. 

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    Brad Vornholt

    Sorting by Status would be useful too.

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