Working with Answer Bot (for agents) Follow

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7 comments

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    Jason Rhodes

    When is this feature becoming available?

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    Aimee Spanier

    Hi, Jason. You can find Admin-appropriate documentation now, at About Answer Bot.

  • Avatar
    Jason Rhodes

    This is exciting @aimee. I see it's not yet enabled in my admin, so should I keep looking or will I be notified as soon as I can turn it on?

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    Joe Lubushkin

    @zendesk does anyone know if Answer Bot can be used with an external knowledge base? I am using Helpjuice to host my support articles and would love to implement Zendesk Auto Bot to point my customers to the help articles on Helpjuice with the option for them to resolve their own request.

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    Nicole Relyea

    Hey Joe - 

    Welcome to the Zendesk Community! At this point in time, Answer Bot is only available for Zendesk Guide. But thanks for raising that use case - I mentioned it to the PM as something to consider in the long term. 

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    Isabeau Bruno | SendCloud

    Hi!

     

    Any idea on when the Answer Bot will be available in multi-language?

    We are looking for the following languages:

    - Dutch

    - German

    - French

     

    Thanks! 

  • Avatar
    Nicole Relyea

    Hi Isabeau - 

    The Product team does have plans to roll Answer Bot out for other languages, but we cannot provide a specific time frame for that. Stay tuned for updates as those move into betas! 

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