How can I create custom color links in triggers?

Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Please post any issues you have in the comments section or try searching for a solution online.

Overview

Most mail clients will display email addresses and links in a default color.  It is possible to override this default color in email clients, by using HTML to create the link or mailto link with a different color style? 

Conditions

• User is comfortable with custom code
• Account is on a Team plan or higher 

Procedure

1. Click the Admin icon () in the sidebar.
2. Select Business Rules > Triggers.
3. Edit a trigger.
4. Enter custom HTML link code specifying a color style in the body of the trigger.

Example of a mailto link:

<a href="mailto:[e-mail]" style="color:#ff8800;">[e-mail]</a>

Example of a website link:

<a href="https://www.zendesk.com/" style="color:#ff8800;">https://www.zendesk.com/</a>

5. Click Save.