Using Google Tag Manager with your Help Center

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2 Comments

  • Taylor Goldsberry

    Does this track activity within articles? Will this track user IDs? 

    My goal is to understand what my users are clicking within the guide. For example, If I embed a youtube video does ZD or GA track click through metrics?

     

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  • Dan Kondzela

    Hey Taylor, thanks for the question!

    I can understand the need to keep track of what is going on in your help center! The Google Analytics code described in this document and on this one here - https://support.zendesk.com/hc/en-us/articles/205402318-Enabling-Google-Analytics-for-your-Help-Center - will be tracked within Google Analytics.

    These process on our help center are meant to help describe the implementation process but gathering information and reading the results is something that will need to be done on the Google side of things. 

    I hope this offers you a point to start from. For more information about what information is tracked I would recommend working with Google directly.

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