Zendesk Support for JIRA: Related terminology

Question

How do Zendesk terms translate to corresponding fields in JIRA?

Answer

Zendesk Term	JIRA Term
Ticket	Issue
Requester Field	Reporter Field
Ticket Form	Screen
Ticket Status Changes	Transitions (Issue status changes)
Tags	Labels

For more information on Zendesk Support for JIRA, see the following articles:

• Setting up the Zendesk Support for JIRA integration
• Using the Zendesk Support for JIRA integration