It's time for July's Community Roundup!
The Zendesk Community is a busy place, so we've gathered up the month's best posts and discussions to make sure you don't miss anything!
Tips & Tricks
Tips & Tricks are custom workarounds or pieces of code shared by our Community members. Here's what was shared in July:
- Amazing Community member Patrick wrote an app to easily backup your Knowledge Base content!
We love conversations. Add your thoughts to these interesting ones from July:
- Use Guide community for feature requests and bug reports?
- Automatically Populate Subject and Description Based on Drop-Down
Here are a couple of good topics that could use some love. Get in there!
Shannon, a Tier 2 Support Engineer, wants to pick your brain! Tell her how you use your Views:
Do you have questions? The Community has answers! Here are some we thought were extra helpful:
- How to change the colors of the blocks in Copenhagen
- Placeholders within Dynamic Content
- Is there a way to change the image shown for the help center for each language?
Take a moment to get to know one of our intrepid Community Moderators:
Allen Hancock has been a Zendesk user since February 2011, and became a Community Moderator on December 3, 2013.
A little about Allen:
Allen is the founder of Watchman Monitoring, a tool that helps IT Professionals keep track of the health of the computers they manage.
The support team at Watchman Monitoring caters to the advanced requests of fellow IT professionals. Support is included as part of the Watchman subscription, so "when our team can streamline the support we provide, everyone wins."
Watchman Monitoring tried a number of help desk systems, but ultimately settled on Zendesk because of the strength of its API and their receptiveness to feedback via the online Community.
The team harnesses the power of Triggers and Macros to sort and route tickets to the proper teams. Tickets are tied to feature requests and bug reports in Github, which the development team manages with the magic of TissueApp. This keeps everyone on the same page and ensures that all tickets get the necessary follow-up.
"We can easily surface any unresolved tickets whenever we view any subscriber's account," says Allen. "I am really proud of our team...we're up to 12 now and Zendesk is a central part of the service we provide to our subscribers."
Guides and Websites:
Be sure to say hello if you see him around the Community!
Want to know more about our Community Moderators? Wondering how to become one? Get that info here!