Zendesk Talk - Default routes for IVR Follow



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    Steve Ross (Edited )

    It would seem a separation between an incorrect selection and no selection at all would be beneficial to the "default selection". When a customer cannot select something (for whatever reason) it's quite annoying to have to listen to the entire menu 3 times before being pushed through to the default, it's also fairly unlikely anyone would hang on for that long. Perhaps changing "Default" to "timeout" and "invalid input" would be more ideal.

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    Jessie Schutz

    Thanks for the feedback, Steve! I can definitely see why you might want different behaviors for each of these scenarios.

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