Automatic updates for new features suspended for Help Center legacy themes Follow

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11 comments

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    Dan Ross

    When will we see more than one theme option available from Zendesk?

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    Marybeth Sklar

    Hello -

    If we change some of the CSS or use some JQuery to add font awesome icons, will that prevent us from receiving automatic updates? Will you please define "customized" so we can make a decision about migrating to Copenhagen?

    Thank you!

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    Jennifer Rowe

    Dan, I'll leave it to the PM to address your question.

    Marybeth, here is some info on custom vs standard themes.

    But basically, the answer is: When you modify the standard theme, using the Theme Editor to edit the page templates, CSS, or JavaScript, or when you develop your own theme, it is saved as a custom theme

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    Marybeth Sklar

    Thanks, Jennifer

    So, those changes would exempt us from automatic updates?

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    Jennifer Rowe

    I'm sorry Marybeth. I was answering your question about customized themes. But I think you're really asking something else. 

    This announcement means that if you are using any legacy theme (in the bulleted list) you will no longer receive automatic updates even if you have not customized the theme. 

    Only non-customized Copenhagen theme users will continue to automatically get new features. 

    Does that help?

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    Craig Willis

    What I'm reading is that if you have customized the Copenhagen Theme, then you will NOT get automatic updates.  

    I find that a little surprising as I can't imagine that you have many customers that haven't customized their theme in some way at least.

    For those of use that aren't receiving the automatic updates, how will we be notified about them so that we can enable them?

    Thanks

    Craig

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    Jennifer Rowe (Edited )

    Hi Craig,

    Yes, you're right. It's always been true that if you customized a theme (Copenhagen included) you would not receive automatic feature updates. There is no change there.

    The change is that customers will no longer receive updates for standard (non customized) legacy themes. Customers using the standard (non customized) Copenhagen theme will continue to receive automatic updates. 

    When features are released for a theme, we include instructions in our templating cookbook for how to manually add them to customized themes. You can learn about new features by subscribing to our Announcements section.

    Thanks! 

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    Ryan McGrew

    Hey All,

    I'll try to capture everyone's questions and respond

    @Dan Ross - We are aware of this limitation and we are working on updates to how theming is done in Guide. We are hoping this will give us an ability to offer more themes in the future.

    @Marybeth and @Craig - When you customize the code of your theme (not just uploading images, changing fonts and colors), we can no longer provide new features to themes. Updates you had made to your templates, CSS or JavaScript would get overridden and lost. Which would be unfortunate for everyone. You will continue to receive all non-theme related features however. Updates to the article editor, history view, etc. are unaffected by you customizing your theme.

    Please let me know if you have other questions. Thanks!

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    Wes Drury

    @Marybeth & @Craig - Normally in the past, if an update of code or new feature was deployed to a theme Zendesk will post all the code that will be needed for you to go and insert it into your custom theme.  Since customization has occurred instead of the new code automatically showing up you would just have to copy and paste the code into your theme editor manually.  

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    Marybeth Sklar

    Ryan and Wes - thank you for the explanations. We understand that we will need to manually update the platform.

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    Craig Willis

    @Wes, @Ryan, 

    That makes sense, thanks for the response.

    Craig

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