Troubleshooting: Answer Bot isn't suggesting articles

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7 Comments

  • Mike Mortimer

    Hey Vassilios, I've created a ticket for the support team to look into this for you.

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  • Vassilios Lourdas

    Hello, I am trying to test a ticket submitted in English and German, but I get results only when I add text in English, while the articles have a German translation. Any help?

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  • Blake Freeman

    Why is answerbot disabled for followup tickets? Is there any way to enable it?

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  • Thomas D'Hoe

    Hi Mike,

    When testing the Answer Bot I see that it gives not relevant articles because we have a lot of text in our signature. 

    Is your team already investigating this problem? Because for us this is a no go to work with answer bot.

    See also my support ticket: 3915562

     

    Thanks!


    Thomas

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  • Thomas D'Hoe

    Hi,

    Little update to this article (see under).
    Answer bot is now available in more languages than only Engelish!

    Thanks!

    The ticket is not English

    Answer Bot is currently available in English only. Any tickets from an unsupported language will either get no results, or potentially have your English articles be suggested.

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  • Vassilios Lourdas

    Hi Mike, actually after activating it does send, but when testing the triggers in German, then I get no suggestions, while on the live system I do. Strange.

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  • Jessie - Community Manager

    Hey Thomas!

    I see from your Support ticket that my colleague Chad let you know that the signature suppression feature is something we're currently working on but we don't have a timeline for any changes at this time. Let us know if you need anything else!

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