Issue Symptoms
Customers are unable to submit comments on articles or community posts because the "Submit" button is missing.
Conditions
- Help Center is activated
- The participant is logged in and has activated the comment box, but no submit button has appeared:
Resolution
- Ensure that the comment box has been clicked in, as the submit button does not appear until this has happened.
- Remove the
display: none;
declaration from the.comment-form-control
s class selector in your CSS file (most likely the styles.css).- In most cases, it's very likely that the submit button is not displaying is because the
comment-form-controls
class selector is currently set todisplay: none;
.
While this is normal in a default theme, this declaration should be removed by Javascript when someone visits your Help Center and clicks in the comment box. It's possible that customizations to the Help Center have disabled the default Javascript that allowed this feature to work as expected.
- In most cases, it's very likely that the submit button is not displaying is because the
More information about ensuring that the submit button is displayed:
- To have the submit button be a permanent fixture in the comment section, you can simply remove the display attribute from your Help Center's CSS.
- Otherwise, the custom Javascript would need to be modified to allow this feature to work as expected. Resetting your content back to the original default CSS and Javascript would resolve this behavior.
You can read more about customizing the CSS or Javascript in your custom theme here.
5 Comments
We had the same problem - removing the display: none; in the style.css fixed it. Thx for the solution.
Great help article. Exactly what I needed. Thank you!
Hey Scott,
The CSS you need to edit is under the style.css page. Screenshot below:
If you're using the default Copenhagen theme it should show up on the same lines or relatively close.
Hope this helps!
In my case I wanted to include a user in an discussion who I know is a community of algebra tutoring champion but had no longer but commented. Now I should reach out to this character on e mail and ask them to write some thing inside the community? A bit unusual.
Thank you, very helpful. Can you show where in the Javascript this needs to be corrected?
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