Article revisions are the body and title edits that are made to each version of a knowledge base article. Each time the Update button is clicked, a version of the article is saved. You can view the changes that were made to any version, and you can restore any version, if you need to.
In addition to viewing the body and title revisions for an article, you can also easily view the article's complete history of changes, including: publishing events, author changes, label changes, body updates, and section changes.
To view the history of the article, see Viewing article events and history for a specific article.
Viewing revisions for an article
You can view previous versions of an article and the revisions that were made in each version. Revisions include all changes made to the body and title.
To view revisions for an article
- Navigate to the article you want to review, then click Edit article in the top menu bar.
- Click Revisions at the top of the article.
- Select any version in the article sidebar to see the changes that were made to that version.
Note: If you were an existing customer on February 15th, 2017, you can see revisions beginning February 15th, 2017. If you became a customer after that date, revisions begin on the date you enabled Guide. - Review the changes.
The revisions show you the differences between the selected version and the previous version. Removed content is shown in red and added content is shown in green.
You can restore a previous version if you want, by clicking Restore (see Restoring a previous version of an article). You can see the article's history by clicking Article history.
- If you want to hide the revisions while you are viewing a version, click Show changes at the top to toggle changes off.
- Click Back to return to the published version of the article.
Restoring a previous version of an article
You can view previous versions of an article and restore any version to make it the current published version.
To view a previous version of an article
- Navigate to the article, then click Edit article in the top menu bar.
- Click Revisions at the top of the article.
- Select the version you want to restore in the article sidebar, then click Restore.
- Click Restore again to confirm that you want to revert to that version.
The article editor shows the restored selected version.
- To publish the restored version, click Save (Professional) or click the drop-down arrow on the Save button, then select Publish now (Enterprise).
9 Comments
We enforce a content retention policy. Will there be any cap on the number of revisions captured by this feature?
This is a great added feature, thank you!!
I agree! Glad you like it, Heather!
Hey Holly!
This is an interesting question, but I don't know the answer. I'll see what I can find out for you!
As far as I know there is not a cap on the number of revisions/versions you can have. And the revisions/versions don't expire. We'll see if Jessie can get a validation on that.
I am editing an article currently. I see no menu bar; as a Guide Admin, it seems that when I click on an article I am automatically in edit mode. And I see no Revisions button anywhere at the top. This is what I see:
What am I missing?
Hi Chuck,
First thing's first, obviously make sure you're logged in to your Help Center from your admin account.
Next, navigate to the article you want to review in the Help Center. Edit article won't appear in the menu bar until you are actually on an article.
When you're on the article in the Help Center, the menu bar is the white bar across the top that looks like this:
From this menu bar, you'll click Edit article, and it should take you to the editor screen which looks something like this:
And then you'll click on revisions and the list of revisions should pop up.
Let me know if that helps, or if you're still having trouble and we'll see what else might be going on.
Do you have to be an admin/Guide manager in order to see the revision button? Or can you just have editing/publishing permissions to the article as a light agent?
Hi Melina -
Thanks for your question! You have to be a full/regular agent in order to see revisions. So, light agents in Guide Enterprise accounts can edit articles (so long as they're visible to agents) but they cannot see the revisions. Regular agents and Guide Managers can do both.
Also, I see that this is your first post - welcome to the Zendesk Community! If you'd like to say hello to everyone, you can introduce yourself here.
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