Viewing article revisions and restoring a previous version (Guide Professional and Enterprise)

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9 Comments

  • Holly Beaty
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    We enforce a content retention policy. Will there be any cap on the number of revisions captured by this feature? 

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  • Heather Rommel
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    This is a great added feature, thank you!!

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  • Jennifer Rowe
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    I agree! Glad you like it, Heather!

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  • Jessie Schutz
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    Hey Holly! 

    This is an interesting question, but I don't know the answer. I'll see what I can find out for you!

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  • Jennifer Rowe
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    As far as I know there is not a cap on the number of revisions/versions you can have. And the revisions/versions don't expire. We'll see if Jessie can get a validation on that.

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  • Chuck Martin
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    I am editing an article currently. I see no menu bar; as a Guide Admin, it seems that when I click on an article I am automatically in edit mode. And I see no Revisions button anywhere at the top. This is what I see:

    What am I missing?

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  • Nicole - Community Manager
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    Hi Chuck, 

    First thing's first, obviously make sure you're logged in to your Help Center from your admin account. 

    Next, navigate to the article you want to review in the Help Center. Edit article won't appear in the menu bar until you are actually on an article. 

    When you're on the article in the Help Center, the menu bar is the white bar across the top that looks like this: 



    From this menu bar, you'll click Edit article, and it should take you to the editor screen which looks something like this: 

    And then you'll click on revisions and the list of revisions should pop up. 

    Let me know if that helps, or if you're still having trouble and we'll see what else might be going on. 


     

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  • Melina Cortez
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    Do you have to be an admin/Guide manager in order to see the revision button? Or can you just have editing/publishing permissions to the article as a light agent?

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  • Nicole - Community Manager
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    Hi Melina - 

    Thanks for your question! You have to be a full/regular agent in order to see revisions. So, light agents in Guide Enterprise accounts can edit articles (so long as they're visible to agents) but they cannot see the revisions. Regular agents and Guide Managers can do both. 

    Also, I see that this is your first post - welcome to the Zendesk Community! If you'd like to say hello to everyone, you can introduce yourself here

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